Public offer (sales contract)
Version of 12.10.2026. Reference translation; in case of any discrepancy the Russian version prevails.
1. General provisions
1.1. This document is a public offer of Individual Entrepreneur (IE) “Almari” (trade name — Almari Flowers) (hereinafter — the “Seller”) and is addressed to any individual (hereinafter — the “Customer”) who intends to buy floral products on the fflowers.kz website (hereinafter — the “Website”) and order their delivery.
1.2. Terms. “Goods” — bouquets, compositions and related goods presented on the Website. “Recipient” — the person to whom the Goods are delivered under the order. “Order” — a purchase placed by the Customer; “request” — a request to assemble the Goods without payment on the Website.
1.3. Placing an Order or request, payment or other actions to perform them mean that the Customer has read and accepts the terms of the offer (acceptance). From that moment the contract is deemed concluded on the terms described, subject to clause 3.3.
1.4. Seller: IE “Almari”, IIN 870531400013, 81 Makataev Street, Almaty, tel. +7 701 088 22 15, e-mail Hello@fflowers.kz.
1.2. Terms. “Goods” — bouquets, compositions and related goods presented on the Website. “Recipient” — the person to whom the Goods are delivered under the order. “Order” — a purchase placed by the Customer; “request” — a request to assemble the Goods without payment on the Website.
1.3. Placing an Order or request, payment or other actions to perform them mean that the Customer has read and accepts the terms of the offer (acceptance). From that moment the contract is deemed concluded on the terms described, subject to clause 3.3.
1.4. Seller: IE “Almari”, IIN 870531400013, 81 Makataev Street, Almaty, tel. +7 701 088 22 15, e-mail Hello@fflowers.kz.
- 1.5. The contract is governed by the legislation of the Republic of Kazakhstan, including the Civil Code and the Law “On Protection of Consumer Rights”.
2. Subject of the contract
The Seller undertakes to hand over the selected Goods to the Customer (or the Recipient named by the Customer) and to arrange their delivery, and the Customer undertakes to pay for the Goods and delivery on the terms of this offer. The Goods are fresh flowers, so the specifics described in sections 4 and 7 apply to them.
3. Placing an order and concluding the contract
3.1. “Order and pay” (bouquets in stock today). The Customer selects the Goods, fills in the Customer's and Recipient's details, the address, and the delivery date and time, and pays for the order on the Website. The order is accepted for work after payment.
3.2. “Request this bouquet” (bouquets made to order). The Customer leaves a request without payment on the Website. The manager contacts the Customer, clarifies the composition, flower availability, cost and timing and, if necessary, offers a replacement. Assembly begins after the terms are confirmed and payment is made.
3.3. For a request, the contract is deemed concluded from the moment the Customer confirms the agreed terms and pays for the Goods.
3.4. Orders placed after 22:00 Almaty time are processed the next day from 9:00. Orders are accepted daily from 09:00 to 22:00; delivery is carried out around the clock by arrangement.
3.5. The Customer is responsible for the accuracy of the data (the Recipient's name and phone number, address, date, time). By providing the Recipient's data, the Customer confirms that they have the right to do so and that the Recipient knows about the order, unless the “Anonymous” option is selected.
3.2. “Request this bouquet” (bouquets made to order). The Customer leaves a request without payment on the Website. The manager contacts the Customer, clarifies the composition, flower availability, cost and timing and, if necessary, offers a replacement. Assembly begins after the terms are confirmed and payment is made.
3.3. For a request, the contract is deemed concluded from the moment the Customer confirms the agreed terms and pays for the Goods.
3.4. Orders placed after 22:00 Almaty time are processed the next day from 9:00. Orders are accepted daily from 09:00 to 22:00; delivery is carried out around the clock by arrangement.
3.5. The Customer is responsible for the accuracy of the data (the Recipient's name and phone number, address, date, time). By providing the Recipient's data, the Customer confirms that they have the right to do so and that the Recipient knows about the order, unless the “Anonymous” option is selected.
4. Goods and conformity with the photo
4.1. The photo on the Website shows the style, size and colour palette of the bouquet. Fresh flowers arrive at the studio from different batches, so the exact variety or shade may differ. The Seller preserves the composition, size and budget of the bouquet and, if necessary, may replace a variety while keeping the style and mood of the composition.
4.2. Agreement by photo. Before dispatch the Seller by default sends the Customer a photo of the finished bouquet (via WhatsApp) for approval. The Customer confirms that the composition, size and appearance correspond to the order. A bouquet approved by photo is deemed to conform to the order.
4.3. If the Customer does not respond to the photo within 15 minutes (or, if less time remains before the agreed delivery time, before that time arrives), the Seller has the right to send the bouquet to the Recipient, and such a bouquet is deemed approved.
4.4. The Seller always takes a photo of the finished bouquet before dispatch. A photo or video of the handover is made by the Seller where possible: it is not a guaranteed part of the service, and the inability to make it is not a breach.
4.2. Agreement by photo. Before dispatch the Seller by default sends the Customer a photo of the finished bouquet (via WhatsApp) for approval. The Customer confirms that the composition, size and appearance correspond to the order. A bouquet approved by photo is deemed to conform to the order.
4.3. If the Customer does not respond to the photo within 15 minutes (or, if less time remains before the agreed delivery time, before that time arrives), the Seller has the right to send the bouquet to the Recipient, and such a bouquet is deemed approved.
4.4. The Seller always takes a photo of the finished bouquet before dispatch. A photo or video of the handover is made by the Seller where possible: it is not a guaranteed part of the service, and the inability to make it is not a breach.
5. Price and payment
5.1. Prices are stated in tenge (KZT). The delivery cost is not included in the price of the bouquet and is added separately in accordance with the zones and rates stated on the Website and on the “Delivery and payment” page. Night delivery (23:00–07:00, by pre-order) is paid extra.
The amount of surcharges (night delivery, rush hour, “to the minute” delivery, holidays) is stated on the page “Delivery and payment”.
5.2. Payment methods: by Visa or Mastercard bank card on the Website through the Freedom Pay payment service, including cards of foreign banks; by QR code or by transfer from a card of any bank of the Republic of Kazakhstan using the details provided by the manager; in the studio at 81 Makataev Street — in cash or by card terminal. Couriers do not accept payment. Bank card details are not passed to the Seller; they are processed by the payment service. Currency conversion when paying with a foreign card is performed by the Customer's issuing bank.
5.3. The payment obligation is deemed fulfilled from the moment the payment is confirmed by the payment service or the transfer is received.
The amount of surcharges (night delivery, rush hour, “to the minute” delivery, holidays) is stated on the page “Delivery and payment”.
5.2. Payment methods: by Visa or Mastercard bank card on the Website through the Freedom Pay payment service, including cards of foreign banks; by QR code or by transfer from a card of any bank of the Republic of Kazakhstan using the details provided by the manager; in the studio at 81 Makataev Street — in cash or by card terminal. Couriers do not accept payment. Bank card details are not passed to the Seller; they are processed by the payment service. Currency conversion when paying with a foreign card is performed by the Customer's issuing bank.
5.3. The payment obligation is deemed fulfilled from the moment the payment is confirmed by the payment service or the transfer is received.
6. Delivery
6.1. Delivery is carried out in Almaty by zones and rates stated on the Website, by the Seller or by engaged courier services. Assembly and delivery usually take from 15 to 90 minutes after the order is confirmed, unless otherwise agreed. The permissible delivery time tolerance is 60 minutes.
6.2. If the Recipient is unavailable, the courier contacts the Customer. If the Recipient cannot be reached, the Seller has the right to leave the bouquet at the door, hand it to neighbours, security, a concierge or the nearest retail outlet at the delivery address. The courier or manager informs the Customer of the chosen method, after which delivery is deemed completed.
6.3. The risk of accidental damage or loss of the Goods passes to the Customer from the moment of handover to the Recipient or of transfer in the manner specified in clause 6.2.
6.2. If the Recipient is unavailable, the courier contacts the Customer. If the Recipient cannot be reached, the Seller has the right to leave the bouquet at the door, hand it to neighbours, security, a concierge or the nearest retail outlet at the delivery address. The courier or manager informs the Customer of the chosen method, after which delivery is deemed completed.
6.3. The risk of accidental damage or loss of the Goods passes to the Customer from the moment of handover to the Recipient or of transfer in the manner specified in clause 6.2.
7. Returns and warranty
7.1. In accordance with the legislation of the Republic of Kazakhstan, fresh flowers of proper quality are not subject to exchange or return. Goods of improper quality give the right to replacement or a refund as provided by law.
7.2. In addition to the requirements of the law, the Seller provides a voluntary warranty. If, through our fault, a bouquet does not match the order agreed by photo or has defects (including wilted or damaged), the Customer may choose: replacement of the bouquet with reassembly and delivery at the Seller's expense, or a refund of its cost.
7.3. The following is considered a breach by the Seller's fault:
the composition, size, colour or budget of the bouquet does not match what was agreed by photo;
a wilted, damaged or stale bouquet at handover;
delivery more than 60 minutes late relative to the agreed time;
non-delivery or delivery to the wrong address due to the Seller's error.
7.4. The following is not a breach: a difference in variety or shade within clause 4.1; a bouquet approved by photo; a “didn't like it” decision; unavailability or refusal of the Recipient; an incorrect address or phone number provided by the Customer; force majeure.
7.5. The period for making a claim is 3 hours from handover. The Customer writes to WhatsApp +7 701 088 22 15 and attaches a photo or video of the bouquet and the order number.
7.6. Money is refunded by the same method as the payment. The Seller submits the refund to the bank within 3 business days; the crediting period depends on the bank. In the case of a breach by the Seller's fault, the delivery cost is also refunded.
7.7. Order cancellation. Before assembly begins, the Customer may cancel the order with a full refund. After assembly begins, the Seller retains the cost of the materials used and the work. For pre-orders for holiday dates (including 14 February, 8 March, New Year), cancellation is possible no later than 2 days before the delivery date, otherwise the prepayment is not refunded in the part corresponding to the cost of flowers purchased to order.
7.2. In addition to the requirements of the law, the Seller provides a voluntary warranty. If, through our fault, a bouquet does not match the order agreed by photo or has defects (including wilted or damaged), the Customer may choose: replacement of the bouquet with reassembly and delivery at the Seller's expense, or a refund of its cost.
7.3. The following is considered a breach by the Seller's fault:
the composition, size, colour or budget of the bouquet does not match what was agreed by photo;
a wilted, damaged or stale bouquet at handover;
delivery more than 60 minutes late relative to the agreed time;
non-delivery or delivery to the wrong address due to the Seller's error.
7.4. The following is not a breach: a difference in variety or shade within clause 4.1; a bouquet approved by photo; a “didn't like it” decision; unavailability or refusal of the Recipient; an incorrect address or phone number provided by the Customer; force majeure.
7.5. The period for making a claim is 3 hours from handover. The Customer writes to WhatsApp +7 701 088 22 15 and attaches a photo or video of the bouquet and the order number.
7.6. Money is refunded by the same method as the payment. The Seller submits the refund to the bank within 3 business days; the crediting period depends on the bank. In the case of a breach by the Seller's fault, the delivery cost is also refunded.
7.7. Order cancellation. Before assembly begins, the Customer may cancel the order with a full refund. After assembly begins, the Seller retains the cost of the materials used and the work. For pre-orders for holiday dates (including 14 February, 8 March, New Year), cancellation is possible no later than 2 days before the delivery date, otherwise the prepayment is not refunded in the part corresponding to the cost of flowers purchased to order.
8. Personal data
The Seller processes the personal data of the Customer and the Recipient in accordance with the privacy policy.
9. Liability and force majeure
9.1. The parties are liable for non-performance of obligations in the manner established by the legislation of the Republic of Kazakhstan.
9.2. The parties are released from liability in the event of force majeure (natural disasters, road closures, accidents, actions of authorities, etc.) for the duration of such circumstances. The Seller informs the Customer and offers to reschedule the delivery or refund the payment.
9.2. The parties are released from liability in the event of force majeure (natural disasters, road closures, accidents, actions of authorities, etc.) for the duration of such circumstances. The Seller informs the Customer and offers to reschedule the delivery or refund the payment.
10. Claims and disputes
10.1. A claim can be sent to Hello@fflowers.kz or to WhatsApp +7 701 088 22 15. The Seller reviews it and replies within the period established by the legislation of the Republic of Kazakhstan; we usually reply within 3 business days.
10.2. Disputes are resolved through negotiations and, if agreement is not reached, in court at the Seller's location or in other cases established by the consumer protection law.
10.2. Disputes are resolved through negotiations and, if agreement is not reached, in court at the Seller's location or in other cases established by the consumer protection law.
11. Final provisions
11.1. The Seller has the right to amend the offer. The new version takes effect from the moment of publication on the Website and applies to orders placed after that date.
11.2. The invalidity of one of the terms does not entail the invalidity of the others.
11.2. The invalidity of one of the terms does not entail the invalidity of the others.
12. Seller's details
IE “Almari”
IIN 870531400013
Address: 81 Makataev Street, Almaty
Tel.: +7 701 088 22 15
E-mail: Hello@fflowers.kz
IIN 870531400013
Address: 81 Makataev Street, Almaty
Tel.: +7 701 088 22 15
E-mail: Hello@fflowers.kz
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